CM IT Solutions

CM IT Solutions provides businesses with mission critical outsourced IT services. The company assists with hardware and software purchasing decisions, and installation of firewalls and email. Businesses also rely on CM IT for emergency data recovery, preventative maintenance, and training on the use of electronic devices such as scanners and PDAs.

Since it’s inception in 1996, CM IT Solutions has quickly grown into a national enterprise with over 100 franchisees operating more than 120 territories in 28 states.

“Most of our sales process at CM IT Solutions consists of doing a needs assessment for our clients, and then providing various solutions to help them streamline operations,” says, Georgia Jones, Founder, CM IT Solutions.

“We frequently find that small businesses don’t have any way to share calendars unless they are running Microsoft Exchange. That’s a real drawback. To many small businesses, Microsoft Exchange is such a complex thing to use.”

CM IT Solutions also believes that small businesses frequently lack an easy way to exchange documents and manage contact lists.

“The minute we see that a small business needs a shared calendar and an easy way to manage and share documents and contact lists, WebEx WebOffice is the service we want to sell them to help streamline operations,” says Jones.

"We resell WebEx WebOffice to many small businesses, including one-man shops that need to have contact lists, calendars and documents available anytime, anywhere, because they travel so much. WebEx WebOffice is the best solution for all types of small businesses."

- Georgia Jones, Founder, CM IT Solutions™

“We use WebEx WebOffice internally, so we have a firm grasp of all the advantages it offers to small businesses,” says Jones. “WebEx WebOffice has increased productivity in the CM IT Solutions home office and we know it increases productivity for our clients as well.”

CM IT has 16 employees and, with its own server, these employees could all get on the network and share folders, but this wouldn’t allow them to share their calendars without running Microsoft Exchange.

“As a small business, we didn’t want to add the complexity of running Microsoft Exchange. So, we chose WebEx WebOffice. The biggest advantage for our office is in being able to share both our calendars and documents online.”

CM IT Solutions shares financial, sales and marketing documents on the WebOffice Document Manager. “We actually have flyers that our franchisees can download and customize.”

“We love WebEx WebOffice and we are going to be a reseller for a long, long time. I’ve been very pleased with the way WebEx continuously upgrades WebOffice to meet requests by users for new features.”