Best Practices

Healthcare organizations are streamlining operations and improving patient services by using WebEx WebOffice to share patient information confidentially online and to facilitate scheduling and shared coverage of patient and hospital duties.

WebEx has interviewed many healthcare professionals – doctors, researchers and administrators - who are using WebEx WebOffice and WebEx Meetings as their scheduling, collaboration and communications hub and we have compiled below a listing of best practices.

Schedule personnel in your hospital or medical group practice using WebEx WebOffice. Hospitals and physician groups use the WebOffice Group Calendar for scheduling coverage of patients, hospital rounds, Emergency Room staffing, and so on. Every doctor in the organization can log onto WebOffice anywhere, anytime to check his/her schedule and those of colleagues.

Set up a secure Knowledge Management and Collaboration Hub within your medical or research organization, or across multiple healthcare/research organizations, using the WebOffice suite of online applications. With WebOffice, doctors and other healthcare professionals know they can always access the most up-to-date versions of medical protocols, hospital policies and procedures, best practices and more, on the WebOffice Document Manager. Post important notices for all staff in WebOffice Announcements. Hold ongoing discussions with colleagues online, using the WebOffice Discussions Forum.

Share medical imagery and patient data securely and in real time with medical colleagues within your own institution, and with consultants and diagnosticians at remote healthcare, research and academic institutions, using WebEx Meetings. You can share MRIs, CT Scans, Ultrasound images, X-rays, and other medical imaging and data, easily and effectively in real time with peers. Share any application or file - even your entire desktop – so you can exchange ideas and review cases from anywhere in the world, anytime.

Post notes for ongoing, online meetings, reviews, and problem-solving sessions with geographically dispersed colleagues, using WebOffice Discussion Forums. Everyone can see the thread of conversation and participate at a time that’s convenient.

Post patient history in the WebEx WebOffice Document Manager. Pinpoint the information you need in just seconds with Advanced Search and the optional Full-Text Search feature. Use the WebOffice Database Manager to manage patients’ records. Use the Database Activity Log to keep track of patients’ visits, presenting issues, prescriptions, and so on. WebEx WebOffice provides secure, permission-based access to authorized personnel.

Schedule meetings, maintain a list of the minutes from each meeting, and track key action items for a wide variety of groups – patient care teams, research teams, and so on, with the WebOffice Group Calendar, Document Manager and Task Manager. Synchronize your calendar, contacts and even action items on your WebOffice with your Palm or Microsoft Outlook.

Create and maintain a reference library and bibliography of medical journal literature for each medical specialty in your organization, using the WebOffice Document Manager and Database Manager. Post and share articles in the Document Manager, and use the Database Manager to store and organize references to the literature.

Manage research and other medical projects using many applications in the WebOffice suite. Post and share key deadlines and milestones on the WebOffice Group Calendar. Provide a central location for research progress reports with the WebOffice Document Manager. Track action items with the WebOffice Task Manager.

Maintain important medical personnel contact information such as phone numbers, email addresses, pager information, home addresses, etc. in the online directories for your hospital, multi-campus hospital or group practice. When you need to reach staff in an emergency, all of their contact information will be readily available, anywhere, anytime.

Post hospital personnel news to an online bulletin board using WebOffice Announcements. The WebOffice Home Page Announcements Window can be turned into an online Newsletter with the addition of graphics and colorful typefaces. This WebOffice application is particularly valuable where hospitals have merged and a new sense of identity must be forged for combined staffs.

Keep track of financial donors to your institution, using the WebOffice Database Manager. Use the Database Activity Log to track contributions, recent contacts to solicit donations, and so on. When everyone in your fundraising organization can see what the most recent activity has been with each of your regular donors, you can be sure that your contacts with donors are appropriately timed to optimize good will and continued generosity.