Case Studies

Sales organizations nationwide are improving their Customer Relationship Management, Sales Force Automation and sales training programs using WebEx WebOffice. And many customers use WebEx Meetings for demonstrating products and services to customers online in real time. Here are synopses of customer case studies that illustrate these uses.

Alpha Software creates robust desktop database software and web database applications. The company uses WebEx Meetings to economically train sales consultants and to demonstrate its products to customers nationwide. "WebEx Meetings lets us show our software to people everywhere in a more user-friendly demonstration environment." - Brett Johnston, Sales Manager.

Constant Contact is the leading permission Do-It-Yourself Email Marketing service for small and medium businesses (SMBs) and associations. Constant Contact is shortening its sales cycle and increasing sales volume by using WebEx WebOffice. "Using WebEx Meetings to demonstrate our service to prospective customers and partners is tremendously effective in helping us close deals." - Janet Muto, Vice President of Marketing.

EnvoyWorldWide's notification services deliver personalized, interactive communications on behalf of its customers via wired and wireless devices. EnvoyWorldWide uses WebEx WebOffice to keep its sales force and resellers updated with the most recent versions of marketing materials and the latest sales information and statistics. "To be successful, our sales teams need the most current information, and WebEx WebOffice offers us the critical control we need to achieve that end." - Melissa Centrella, Marketing Manager.

Performance Branding Services provides a wide range of services - consulting on the performance of salons, private label branding and new product introduction. It uses the WebEx WebOffice Database Manager for Customer Relationship Management. "We track customer interactions with WebOffice and keep an activity log. This way, everyone on our sales team can always see the most updated information on a particular customer." - Tania Bonchonsky, Administrative Associate.

Prologic Technology Group provides hundreds of small businesses in Arizona with computer consulting services. The firm uses the WebEx WebOffice Database Manager for customer relationship management. "We’ve built six great custom (CRM) databases with WebEx WebOffice for our own use, and the ease and speed of creating each of them has been remarkable." - Karl Wendt, Computer Systems Analyst.

World Family Financial is a financial services firm. It uses WebEx WebOffice to manage its sales leads. "One of WebEx WebOffice’s greatest assets is its ability to track and manage the progress of thousands of sales leads. We input new leads into our WebEx WebOffice databases daily and can distribute the information to our staff instantly,” - Isaac Voss, CEO.