Provides Easy Way to Store, Search and Share Critical Business Information

BOSTON (September 30, 2002) - Intranets.com (www.intranets.com), the world's largest intranet service provider, today launched its new Database application - the most ambitious enhancement to its web-based application suite to date. The Database application offers users the ability to create fully customizable databases from scratch or by using powerful, built-in solution templates.

"The new Database application is the most important addition to our intranet application suite yet," said Rick Faulk, CEO. "Whether you're an experienced database designer or a novice, you can easily create database solutions to share information and improve productivity in your organization."

The new application provides Intranets.com customers access to essential features that simplify the process of building powerful web-accessible databases. These features include the ability to:

• Use the relational capabilities to build sophisticated solutions
• Create and customize fields and views
• Set permissions to control access privileges
• Create databases quickly utilizing the solution template library

The Database application is fully integrated into the intranet site, and creates a central repository for all critical business information allowing "anytime, anywhere" access. Because the databases are easily accessible and are expressly designed to work like the other Intranets.com applications, users will quickly become proficient and productive in using these solutions. The import feature allows users to populate databases rapidly and the export feature permits users to share data with other productivity applications.

"The power is really multiplied when you make your databases available to other users both within the main office and those working remotely," said Karen Leavitt, vice president of marketing. "For example, all your sales and customer service reps can contribute to your customer feedback database and the information can be analyzed by product management. You decide which users have access to which data. It's accessible and secure." The solution template library allows users to create and share database applications quickly and easily. The

• Customer Relationship Manager (CRM) solution template - increase customer retention and boost customer loyalty by storing important business information and tracking a complete history of customer interactions.
• Issue Tracker solution template - improve customer satisfaction by easily managing issues, such as customer complaints or product defects, within your technical support or customer service teams.
• Asset Manager solution template - simplify asset and inventory tracking by maintaining a detailed inventory of computer hardware or any other property or merchandise.
• Time Sheet solution template - track time spent on billable projects by creating a log of hours and rates.

The new Database application is drawing rave reviews from Intranets.com customers. "This new functionality brings even more value to an already feature-rich product," said David McConaughy of Geologic Services Corporation. "The powerful, user-friendly relational database allows us to create customized applications to meet our specific needs. I envision many opportunities to use this powerful tool to organize and share our corporate information."

The new application is provided to Intranets.com users at no additional charge. The cost of the complete Database application functionality is included in the monthly subscription fee for a customer's intranet site. Pricing for Intranets.com intranets starts at $49.95 per month for up to five members, plus $9.95 per month for each additional member. To register for a site or to sign up for a free 30-day trial, please visit www.intranets.com.

About Intranets.com
Intranets.com is the world's leading provider of on-demand collaboration services for small businesses or departments and groups inside large organizations. The company serves more than 350,000 users across 10,000 companies worldwide and offers a secure, web-based collaboration suite to share critical business information quickly and easily at any time from anywhere. Privately held and profitable, Intranets.com is led by an experienced team of software industry professionals who are committed to providing a secure, customizable, easy-to-deploy intranet solution supported by world-class customer service. Intranets.com is a PC Magazine "Editor's Choice" winner and is rated one of the world's "Top 25" leading service providers by ASPNews. The company has also been ranked by the Boston Business Journal as one of the fastest growing private companies in Massachusetts for two consecutive years. For more information or to take a FREE 30-day test drive, visit http://www.intranets.com/pr, e-mail corpsales@intranets.com or call 888-932-2600 or 781-565-6000.

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Press Contact:

Colin Smith
Director of Public Relations
408.566.5694

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