Case Studies

Alpha Software, Inc., Burlington, Massachusetts
Alpha Software creates robust desktop database software and web database applications. The company uses WebEx Meetings to economically train sales consultants and to demonstrate its products to customers nationwide.
“WebEx Meetings lets us show our software to people everywhere in a more user-friendly demonstration environment. " - Brett Johnston, Sales Manager

Atomic PR, San Francisco, California
Atomic PR serves technology, B2B, consumer and entertainment clients. The firm uses WebOffice to collaborate internally as well as with clients worldwide.
“Facilitating a high level of collaboration between our account teams, partner agencies and clients has been crucial to our success, and WebEx WebOffice has made that possible." - James Hannon, Co-founder, Atomic PR

BeamPines, Inc., New York, New York
BeamPines, Inc., is a human resources consulting firm providing comprehensive talent management services. BeamPines uses WebEx WebOffice to coordinate schedules for its consultants nationwide. It also uses WebOffice to schedule a shared video conferencing facility used for meetings with clients.
"Scheduling our video conferencing facility with WebEx WebOffice – where everyone, everywhere in the company can see instantly when the facility is in use and when it’s not – is definitely critical. Using WebEx WebOffice really helps us manage the flow of our business." - Natalie Cumberbatch, Manager of Information Services.

Clear Path International, Dorset, Vermont
Clear Path International (CPI) serves landmine accident survivors, their families and communities with direct medical and social services. CPI uses WebEx WebOffice to more efficiently manage its donor lists, plan events and share documents among its offices worldwide.
“The biggest business challenge WebOffice solves for us is keeping all our data in a central online location. WebOffice has improved our productivity tremendously." - Martha Hathaway, Executive Director and Co-Founder of CPI

CM IT Solutions, Austin, Texas
CM IT Solutions provides businesses with mission critical outsourced IT services. It resells WebEx WebOffice to small businesses to meet their ongoing needs for shared calendars, document exchange and storage, and contact management.
"We resell WebEx WebOffice to all sorts of different industries, and, we use it internally, so we have a firm grasp of all the advantages it offers." - Georgia Jones, Founder

Constant Contact, Waltham, Massachusetts
Constant Contact is the leading permission Do-It-Yourself Email Marketing service for small and medium businesses (SMBs) and associations. Constant Contact is shortening its sales cycle and increasing sales volume by using WebEx WebOffice.
"Using WebEx Meetings to demonstrate our service to prospective customers and partners is tremendously effective in helping us close deals." - Janet Muto, Vice President of Marketing

Danversbank, Danvers, Massachusetts
Danversbank is a one-billion dollar financial institution operating out of thirteen locations in Massachusetts. Danversbank uses WebEx WebOffice to facilitate secure online sharing of confidential financial documents with its Board of Directors and to improve knowledge management in its operations.
"In a typical week, about 75-80% of our 250 employees visit our WebOffice. They use it both as a work resource - accessing documents and other files and a way to learn about what’s happening around the bank" - Cheryl French, Manager of Corporate Communications

ElectionMall Technologies, Inc., Chicago, Illinois
ElectionMall Technologies, Inc., (EMT) provides a wide array of technology solutions to political campaigns around the world. With WebOffice from EMT, campaign members, organizers, and volunteers have immediate access to a private online workspace where they can share documents, plan events, strategize and manage the overall campaign process, regardless of location
"With WebEx WebOffice from ElectionMall Technologies, candidates, campaign managers, staff and volunteers can all access information that’s appropriate to their role in the organization over the web – at their convenience." - Ravi Singh, CEO and Founder

Emergency Medicine Consultants, Fort Worth, Texas
Emergency Medicine Consultants, Ltd., is a physicians group of 100 Emergency Medicine (ER) specialists that provides coverage for 13 hospital emergency rooms in the Dallas - Fort Worth, Texas area. The firm saves time and money by using WebEx WebOffice as a communications hub for scheduling ER coverage.
“Because of WebEx WebOffice, we have not had to add more administrative staff as we’ve grown.” - Dr. Luis Saldana, Communications Director for Emergency Medicine Consultants

EnvoyWorldWide, Bedford, Massachusetts
EnvoyWorldWide's notification services deliver personalized, interactive communications on behalf of its customers via wired and wireless devices. EnvoyWorldWide uses WebEx WebOffice to keep its sales force and resellers updated with the most recent versions of marketing materials and the latest sales information and statistics.
"To be successful, our sales teams need the most current information, and WebEx WebOffice offers us the critical control we need to achieve that end." - Melissa Centrella, Marketing Manager

Friends of Fourth Ward, Charlotte, North Carolina
Friends of Fourth Ward is a 900-member community group committed to the interests of residents in Downtown Charlotte, NC. It credits WebEx WebOffice with enabling it to double collection of its membership fees, work more effectively between monthly meetings, and easily poll public opinion.
“WebEx WebOffice is providing Friends of Fourth Ward with an impressive array of tools and is transforming the way the organization works.” - Dennis Marsoun, Vice President of the Friends of Fourth Ward (FOFW)

General Mills Federal Credit Union, Minnetonka, Minnesota
General Mills Federal Credit Union (GMFCU) serves 20,000 customers with 65 employees in 5 states. GMFCU uses WebEx WebOffice to improve customer service, to streamline interdepartmental communications, to facilitate employee communications and to boost employee morale..
"WebEx WebOffice saves us an enormous amount of time by not having to email tasks and requests back and forth between departments," - Kathy Dahl, Marketing Specialist

(ISC)2, Palm Harbor, Florida
(ISC)2 The International Information Systems Security Certification Consortium is the non-profit international leader in educating, qualifying and certifying information security professionals worldwide. (ISC)2 uses WebEx WebOffice to share information with clients worldwide..
"If we had to develop our own company-wide intranet that offered all the functionality that WebEx WebOffice does, it would have been a significant personnel and financial resource drain." - Wilfred Camilleri, Manager of Internet and Intranet Services

JA Mulrennan Sr. Research Lab at Florida A&M University, Tallahassee, Florida
The JA Mulrennan Sr. Research Lab at Florida A&M University conducts mosquito control research. It uses the WebEx WebOffice Database Manager to organize and store Abstracts on the non-target impact of pesticides, so research colleagues can quickly sort for scientific articles of interest..
"It’s very easy to set up a database with WebEx WebOffice. You can sort and group data by date, creator, region or any other field." - Dr. He (Harry) Zhong, Assistant Professor, JA Mulrennan Sr. Research Lab, Florida A & M University

Keller Williams Realty International (KWRI), Austin, Texas
KWRI is America’s sixth largest real estate firm with agents in the U.S and Canada. KWRI uses WebEx WebOffice to share critical business information instantly with more than 300 realty chapters with 24,000 agents, across 41 states and provinces -- providing agents with a new way to collaborate and improve productivity.
"We initially considered building a collaboration forum in-house, but we quickly realized a hosted solution like WebOffice's offered all of the functionality we needed at a much more reasonable price. We're saving more than $500,000 per year with WebOffice and that's not including the constant administration costs involved with building and maintaining a home-grown solution." - Jack Miller, IT Manager at Keller Williams Realty International (KWRI)

Modern Plastics, Inc., Bridgeport, Connecticut
Modern Plastics, Inc., is an international, ISO-certified plastics distribution company. It uses WebEx WebOffice to improve communication and coordination among more than 100 employees located throughout the world.
"WebEx WebOffice made us a better, more effective company and has had a positive impact on our bottom line. It is flexible, customizable and provides real-value functionality." - Bing J. Carbone, President

Mosquito and Vector Control Association of California, Sacramento, California
The Mosquito and Vector Control Association of California (MVCAC) disseminates information about mosquito and vector borne diseases to 61 member agencies in counties throughout California. It uses WebEx WebOffice as its communications and collaboration vehicle.
“The WebEx WebOffice is currently helping us to focus on issues related to West Nile Virus. We keep research, charts and information there on a regular basis to monitor our progress.” - Russ Parman, Assistant Manager for the Santa Clara County Vector Control District, and WebOffice Administrator for MVCAC

NXTevent, Boston, Massachusetts
NXTevent is a special event, meeting and destination management firm. It uses WebEx WebOffice to collaborate more effectively with clients worldwide and to work from any location.
"Employee performance in our industry is based on time management and high periods of productivity before a program. WebOffice lets me and my staff access our work anywhere, anytime, so we can take advantage of our own peak productivity periods." - Allyson O'Connor, Founder and President

Performance Branding Services, Torrance, California
Performance Branding Services provides a wide range of services - consulting on the performance of salons, private label branding and new product introduction. It uses the WebEx WebOffice Database Manager for Customer Relationship Management.
"We track customer interactions with WebOffice and keep an activity log. This way, everyone on our sales team can always see the most updated information on a particular customer." - Tania Bonchonsky, Administrative Associate

Performance Validation, Indianapolis, Indiana
Performance Validation provides commissioning and validation services for the pharmaceutical and medical device industries. Performance Validation uses the WebOffice Document Manager to provide project folders for teams at various client locations.
“WebEx WebOffice provides us with so many benefits, such a range of functionality that we need, and it does this without taxing our limited resources for IT. That's why I appreciate WebEx WebOffice." - Dan Kaczka, Senior Validation Specialist

Pivotal Communications, Kalamazoo, Michigan
Pivotal Communications is a marketing and PR firm. It uses WebEx WebOffice to manage a large volume of marketing materials with one of its biggest clients located 3 hours north of its headquarters.
"Our WebEx WebOffice has become a hub for communications between our clients, ourselves and our client's other advertising agency." - John Sadowski, Owner

Professional Growth Systems, Inc., Anchorage, Alaska
Professional Growth Systems, Inc. is a management consulting firm. It used WebEx WebOffice to coordinate the work of the Yukon Kuskokwim Heath Corporation (YKHC), the University of Alaska and TAMSCO, a technology firm based in Calverton, MD - in setting up the Alaska Medical Informatics Project.
“The Alaska Medical Informatics Project was such a large project that we needed to coordinate folks throughout Alaska, as well as people in the lower 48 states. WebEx WebOffice served us well." - D. Douglas Johnson, Vice President

Project HEALTH, Boston, Massachusetts
Project HEALTH is a nationwide volunteer organization providing nutrition programs and health services advocacy for low-income families. It uses WebEx WebOffice to improve productivity in its Boston, New York, Providence, R.I. and Washington D.C. offices.
"WebEx WebOffice makes a big economic difference for us. When you rely on donated funds, you have to run a very streamlined organization… Altogether, WebOffice is making it easier to be more efficient.” - Lisa Schorr, Executive Director, Project HEALTH

Prologic Technology Group, Tucson, Arizona
Prologic Technology Group provides hundreds of small businesses in Arizona with computer consulting services. The firm uses the WebEx WebOffice Database Manager for customer relationship management.
“We’ve built six great custom (CRM) databases with WebEx WebOffice for our own use, and the ease and speed of creating each of them has been remarkable.” - Karl Wendt, Computer Systems Analyst

RE/MAX Classic, Farmington, Michigan
RE/MAX is a global real estate franchise network that spans 43 countries and eight territories, on six continents. Its offices in Southeastern Michigan are known as RE/MAX Classic. RE/MAX Classic uses WebEx WebOffice as a secure way to retrieve real estate forms and documents, and as a communications and collaboration tool among agents.
"WebOffice is a perfect solution for us. Our employees are offsite and on the road nearly every day. I credit WebOffice with encouraging our employees to communicate with each other more often, more accurately, via the web!” - Carol Boji, Real Estate Broker and Co-Owner in RE/MAX Classic

Rockwell Technology Group, Grand Rapids, Michigan
Rockwell Technology Group designs, builds and implements web-enabled solutions, and provides custom programming services. It uses WebEx WebOffice to facilitate the instant delivery of software to clients, and for project management and customer relationship management (CRM).
"We couldn't run our business nearly as efficiently without WebEx WebOffice." - Mark Laws, Chief Operating Officer

Sachem Central School District, Holbrook, New York
Sachem Central School District is the largest suburban school district in New York State. It improved productivity 30% by using WebEx WebOffice to track 5,000 musical instruments for its Music & Art Department.
“Rather than making a lot of phone calls to different buildings to find an extra flute, we just look in our WebOffice database." - Anthony Ambrogio, Administrator of the Music & Art Department

Stonebridge Title, LLC, Fairfax, Virginia
Stonebridge Title, LLC is a real estate settlement company, based in Fairfax, VA. It uses WebEx WebOffice to schedule meetings, track the status of orders for titles, and manage contact information for mortgage brokers, lenders and realtors..
“Because of the growing volume of both residential and commercial real estate settlements that we handle, readily tracking and scheduling all 7 members of the firm with WebOffice allows us to be 50% more efficient than we were before." - Anthony Cooch, Principal of Stonebridge Title, LLC

Stroke Care Management Program at Holy Cross Hospital, Silver Spring, Maryland
The Stroke Care Management Program at Holy Cross Hospital in Silver Spring, Maryland standardizes care for stroke care patients. It uses WebEx WebOffice as a knowledge management and communications hub to facilitate collaboration among stroke care colleagues at the hospital and academic affiliates.
"WebEx WebOffice offers great potential for allowing members of a specific disease program that crosses two or more organizations to work collaboratively." - Dr. Andrew Barbash, Director, The Stroke Care Management Program, Holy Cross Hospital

Swann and Partners, McKinney, Texas
Swann and Partners is a full service agency, providing advertising, marketing and public relations services. With WebEx WebOffice, its employees and partners can now work together from anywhere.
“Our biggest challenge was how to collaborate with each other. WebOffice provides the solution." - Dan Acree, Partner

Synergistic Systems, Baton Rouge, Louisiana
Synergistic Systems, Inc. is a consulting firm offering ISO 9001/QS 9000/TS 16949 Quality Management Systems facilitation services. It uses WebEx WebOffice to help clients achieve their quality management systems goals.
“We use WebEx WebOffice to set up Non-conformance and Corrective/Preventive Action databases for clients. We create a lot of records in these WebOffice databases and the systems never bog down." - Gary Lane, President

TalonPR, Topeka, Kansas
TalonPR provides media and analysts relations services. It uses WebEx WebOffice to manage its press contacts and media opportunities.
“The press contacts database powered by WebOffice is a key component in our agency's ability to provide superior service to our clients and to the media." - Tracy Rafferty, Media Relations Coordinator

TEG Federal Credit Union, Poughkeepsie, New York
TEG Federal Credit Union is a member-owned, not-for-profit financial cooperative association in upstate New York. It uses WebEx WebOffice to update tellers and financial services representatives on new financial offerings, services, member specials, and fee schedule.
"WebOffice is the perfect reference area," - Joan Zazzaro, IT Manager

The Phelon Group, Sunnyvale, California
The Phelon Group is an international marketing strategy and implementation consultancy. It uses WebEx WebOffice for customer relationship management, sales forecasting, and internal communications. It also uses WebEx Meetings to meet in real-time with clients.
"When we started The Phelon Group, we needed a solution that would allow us to manage our most valued internal asset—the knowledge and experiences of our team. We found that solution in WebEx WebOffice." - Promise Phelon, Founding Partner, The Phelon Group

The M Squared Group, Minneapolis, Minnesota
The M Squared Group is a consulting firm providing data mining and database marketing. It uses WebEx WebOffice as an extranet for clients and as a central knowledge management tool.
"We are basically using WebEx WebOffice as the central repository for all the critical knowledge of the company. It's our operations center.” - Mark Price, Managing Partner

Trinity College, School of Business Studies, The University of Dublin, Dublin, Ireland
The University of Dublin, Trinity College, founded in 1592, is the oldest university in Ireland with more than 12,000 students and 1,200 staff members. Trinity College’s School of Business Studies uses WebEx WebOffice to provide students with easy online access to course curriculums, outlines, class notes, lecture notes, assignments, grades and other official notifications.
"I’ve introduced WebEx WebOffice to other universities in Ireland and they think it’s marvelous too." - Dr. Mairead Brady, Lecturer, The University of Dublin, Trinity College School of Business Studies

Union University, Jackson, Tennessee
Union University has students from more than 45 states and 35 countries and is named one of the top 500 colleges by “Time” Magazine. WebEx WebOffice helps Union University increase efficiency in coordinating complex schedules in its University Relations and Enrollment Services Departments.
"In University Relations, we work on about 1,000 projects per year and without the coordination power and ease that the WebOffice Online Calendar gives us, it would just be impossible. Our WebOffice master Calendar saves us so much time." - Dr. Kathie Chute, Associate Vice President for University Relations, Union University

Vector Space, Inc., New York, New York
Vector Space, Inc. is a consulting firm that delivers decision support systems to private-and public-sector organizations. It uses WebEx WebOffice as a project planning, management and resource tool.
"WebEx WebOffice has allowed us to engage in a wide range of groupware services without the need for an expensive Microsoft Exchange or Lotus Notes infrastructure." - Mark Albert, Vice President

Workforce Services Division of Will County, Illinois, Joliet, Illinois
The Workforce Services Division of Will County, IL, is a non-profit employment and training agency. Its IT Department uses multiple WebOffice databases to match available jobs with job seekers. WebOffice simplifies data collection and helps the department generate reports required by federal, state and local government more quickly – increasing department productivity significantly.
"WebOffice gives us much greater efficiency than we’ve ever had before – in managing both the employment data and the data for assets in our training programs." - Faith Rumfelt, Information Services Supervisor

World Family Financial, Keizer, Oregon
World Family Financial is a financial services firm. It uses WebEx WebOffice to track and manage the progress of thousands of sales leads.
"We input new leads into our WebEx WebOffice databases daily and can distribute the information to our staff instantly.” - Isaac Voss, CEO


